Customer Service Representative - Remote

TEKsystems is hiring remote agents to work in one of the following states: Nebraska, Iowa, Illinois, or Missouri. All other states are not acceptable and candidacy will be ruled out.

Job Description

Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits

Utilize healthcare information systems to research issues for customers regarding their prescription benefits

Quickly and efficiently identify customer needs, resolve complaints, and provide solutions

Build positive relationships by listening and showing empathy, going above and beyond with customer service to ensure that all questions are handled appropriately

Maintain performance and quality standards based on established call center metrics

Understand and adhere to all rules of conduct.

Skills & Qualifications

Experience working in a call center or customer-support role

Strong preference for prior healthcare, insurance, or financial experience

Strong active-listening and verbal-communication skills

Strong computer literacy and typing skills