Patient Service Specialist

Patient Services Specialist

Schedule: Monday–Friday (Onsite)

Shift (Please read): Monday – Friday (Must have availability to work within a 7 AM start and 7 PM end time. (8 hours a day/40 hours per week)

Location: Conway, NH

Pay Rate: $18-20+/HR (Depending on Experience)

About the Role: As a Patient Service Specialist, you will serve as a key point of contact for patients, ensuring a welcoming and efficient experience from check-in to check-out. You will be responsible for greeting and registering patients, providing clear information about their visit, and assisting with scheduling future appointments both in person and over the phone.

Key Responsibilities:

• Patient Interaction: Greet patients, explain visit procedures, and provide follow-up appointment details.
• Scheduling: Manage appointment bookings and confirmations via phone and in-person.
• Insurance & Billing: Verify insurance eligibility, obtain necessary authorizations, collect co-pays, and counsel patients on their financial responsibilities.
• Documentation & Compliance: Prepare intake forms, maintain accurate records, and adhere to payment reconciliation protocols.
• Communication & Coordination: Collaborate with various stakeholders to resolve issues and ensure seamless patient service.
• Environment Maintenance: Help maintain a clean, safe, and welcoming environment for all patients and staff.

Why Join Us?

· Be part of a mission and community-focused organization that puts the care of their patients and employees first.

· Great entry level opportunity for those who are interested in growing or starting a career in healthcare

· Great opportunity for established healthcare professionals to continue career and growth within healthcare.

· Opportunities for professional growth and development.

· A strong team atmosphere and family-like approach, with a tenured and engaged team

· Meaningful and rewarding interaction with patients

Qualifications:

· Strong customer service skills

· 1+ year of steady employment within a customer service-based position (Retail, Hospitality, or Office settings)

· Proven ability to work with and navigate a computer desktop efficiently (Microsoft Office)

· Proficient in the use of all necessary office equipment, computers, faxes, copiers, etc.

· Fluent typing skills (minimum 40 words per minute) and proficiency with Windows-based office technologies (ex. Word, Excel, PowerPoint, Outlook)