Service Coordinator - Security Field

Description:

This dispatcher will be responsible for scheduling install/service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. This dispatcher will be working for a nationwide known security company. The environment will be upbeat as the business is always busy. In their down time may help support warehouse and/or other office functions.

Schedule: Monday - Friday

This is an onsite role, full time, 40 hours a week.

Hours: 8 am to 5 pm.

Essential Duties and Responsibilities:

- Schedule appointments, dispatch technicians for service and installations.

- Responsible for creating work orders, providing status to customer and following up with technicians.

- Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.

- Complete contract paperwork and QC paperwork.

- Schedule sub-contractor work.

- Maintain appointment schedules.

- Order material and equipment.

- Receive material/equipment and issue material and equipment to technicians.

- Complete daily reports.

- Assist in coordinating activities such as scheduling, customer notification and equipment procurement.

- Conduct physical inventory.

- Act as a liaison between Sales, Project Managers and technicians.

Experience/Requirements:

- Minimum 3 years of experience performing administrative duties required within a sales or service industry and working knowledge of ERP systems preferred

- Proficient in Microsoft Office (Word, Excel & PowerPoint)