Patient Care Coordinator

Job Title: Patient Service Representative

Job Description

The Patient Service Representative is responsible for providing a welcoming and efficient experience for patients, customers, and families both in person and over the phone. This role involves ensuring timely patient arrivals, updating schedules as needed, and maintaining a clean and organized reception area. The coordinator also assists with questionnaires, manages patient co-pays, resolves customer issues, and schedules appointments. A strong understanding of insurance and proficiency in appointment scheduling are essential for this role.

Responsibilities

• Greet patients, customers, and families courteously and promptly.
• Ensure patient arrival according to schedule and update arrival times as necessary.
• Understand and manage insurance-related tasks.
• Collect patient co-pays and outstanding balances.
• Assist patients with questionnaires depending on the procedure.
• Resolve customer issues by mobilizing necessary resources.
• Schedule and reschedule all exams efficiently.
• Keep the reception and patient waiting areas clear of clutter and stocked with supplies.
• Maintain consistent productivity levels and organize tasks efficiently.
• Communicate proactively with provider offices, technologists, and leadership.

Essential Skills

• High school diploma or GED.
• Proficiency in customer service.
• Knowledge of medical terminology.
• Experience with appointment scheduling.
• Tech-savvy, familiarity with Athena and medical insurance verification.

Additional Skills & Qualifications

• Ability to learn quickly.
• Personable demeanor.
• Strong team player.

Work Environment

The position is within the Orthopedic department and involves working alongside a team of three Patient Service Representatives. The work schedule is Monday from 9:30 AM to 6:00 PM, Tuesday to Friday from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM, with rotating Saturdays from 8:00 AM to 12:00 PM. The environment is supportive, with opportunities to build long-term relationships with patients as visits are typically quarterly or biannual. The role offers a great schedule and supportive staff and providers.

This is a Contract to Hire position based out of Florham Park, NJ.

The pay range for this position is $16.50 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Florham Park,NJ.

This position is anticipated to close on Mar 31, 2026.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I is embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent is a global leader in engineering and sciences services. For more than 40 years, we’ve helped visionary companies advance their goals. Headquartered in the United States, our teams span 150 offices across North America, EMEA, and APAC—with four delivery centers in India led by 1,000+ extraordinary employees who connect their passion with purpose every day.

Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.