CSR2-CallCenter

Description

Job Title: Customer Service Representative (CSR2) – Call Center

Location: Remote (Must reside in New Jersey)

Pay Rate: $17.00 - $19.00/hour (19 for Bilingual English/Spanish)

Start Date: October

Training: Monday to Friday, 8:00 AM – 4:30 PM EST (3 weeks)

Work Schedule: Mon - Fri 8am-5pm

• Open Enrollment (Nov 1 – Jan 31):
  • Mon–Fri: 8:00 AM – 8:00 PM EST
  • Sat: 8:00 AM – 5:00 PM EST
  • Last 2 Sundays of OE: 8:00 AM – 5:00 PM EST
  • Last 3 days of OE: 8:00 AM – 10:00 PM EST
  • One week post-OE: 8:00 AM – 8:00 PM EST
• Non-OE Period: Mon–Fri: 8:00 AM – 5:00 PM EST

Job Overview:

As a Customer Service Representative, you will support individuals and families applying for healthcare coverage through the Marketplace. Responsibilities include handling inbound calls, processing applications, updating records, and providing accurate information in a professional and empathetic manner.

Key Responsibilities:

• Answer and manage inbound calls from consumers
• Assist with healthcare applications and eligibility determinations
• Process updates, life events, and enrollment changes
• Document interactions and escalate issues as needed
• Provide translation services and support non-English speakers
• Attend training and maintain program knowledge

Requirements:

• High School Diploma or GED (Associate degree preferred)
• Minimum 6 months of customer service or call center experience
• Strong communication and data entry skills
• Ability to multitask and work independently
• Must have compatible BYOD setup with a second monitor (monitor can be provided if needed)

Equipment: Bring Your Own Device (BYOD) per provided specs plus camera

Personal Computer: Windows 10 or Higher

Operating systems:

PC Processor: INTEL Core i5 or Higher

PC Memory: 8GB Ram or Higher

PC Hard drive: 256GB or higher

Internet: Wired network

Headset: USB Gen 2 wired with connected mic (no Bluetooth)

Note: Only candidates residing in New Jersey are eligible. Location verification will be conducted.