Installation Support Specialist

Description

Job Summary:

The Installation Support Specialist will be responsible for division and customer support across various channels and touchpoints to ensure job installations have been completed as contracted, all required documents are in CRM for invoicing and ensuring overall customer satisfaction

Essential Functions:

- Support divisions by communicating with customers and subcontractors during completion of installation

- Follow policy and procedures to audit documents and information in system to support invoicing team

- Follow up with customers after installation to collect final payment and/or documents needed to invoice

- Handle all inbound calls to ensure resolution

- Effectively communicate with divisions with needs upon completion of installation for additional services needed or if documents and/or data is needed in the system

- Adhere to established company processes and procedures related to customer experience, ensuring consistency and quality in customer interactions

- Other duties as assigned

Skills

customer support, administrative support, data entry, Support

Additional Skills & Qualifications

- Customer Service

- Administration and data entry

- Strong communication skills

- Job tenure

- Spanish is a plus