Job Title: Returns Analyst

Job Description

The Returns Analyst is responsible for the validation and processing of short-dated and outdated products, with accountability for gathering key information to support, analyze, and credit customers. This role involves providing dispute resolution, negotiating settlements, and collaborating with the Credit and Collections team. Additionally, the analyst will provide management with periodic reporting and analysis of return activity and will interact cross-functionally with various departments, including customer service, contracts and pricing, rebate administration, credit and collections, accounts receivable, and accounts payable. Communication with customers is also a key aspect of this role.

Responsibilities

• Process Return Credits: Receive EDI data and determine whether to process or deny credit based on several variable criteria. Utilize return data from both the company and third-party systems.
• Monitor and minimize return deductions. Maintain deduction level and processing objectives as determined by management. Create and maintain reports to track progress of return deduction resolution and proactively address systems issues which may impact the timely processing of returns.
• Create, analyze, and provide reporting to management based on transactional data from various systems. Reach out to the customers as well and give them status updates on returns.
• Serve as a liaison between IT and Sales Operations for EDI transactions from IBM to iContracts.
• Participate in special projects as needed.

Essential Skills

• 1-3 years of SAP experience.
• 2+ years of experience with Pivot tables and MS Excel.
• 2+ years of returns/credit/customer service experience.
• 2+ years of experience handling returns in a pharmaceutical setting.
• Ability to learn systems quickly and hit the ground running.

Work Environment

This position offers a flexible work environment with three days in the office (Tuesday, Wednesday, and Thursday) and two days remote. During the training period, you will likely be onsite 3-4 days a week for the first month. The office environment is fast-paced and requires the ability to handle stress and spend extended periods of time viewing a PC screen.