Job Title: Client Service

Job Description

Join a leading pharmaceuticals' team as a Customer Service & Logistics Coordinator, where you'll play a key role in managing order fulfillment, coordinating with pharmacies on product issues, and ensuring high-quality service delivery. You’ll handle incoming customer inquiries, maintain accurate records, and collaborate cross-functionally to resolve shipping and product concerns. This role requires strong communication skills, attention to detail, and a proactive mindset to ensure smooth operations and customer satisfaction.

Responsibilities

• Facilitate seamless order entry, processing, release, and tracking of shipments.

• Handle patient product replacements or credit requests from pharmacies.

• Respond to incoming customer service calls, effectively resolving concerns and ensuring customer satisfaction.

• Maintain the integrity of the customer database through accurate and timely data entry, including updates to contact information, licensing details, service-related information, and financial records.

• Deliver friendly resolutions and maintain reliable follow-up with customers.

• Provide consistently dependable service while remaining accessible and responsive to customer needs.

• Foster excellent communication between internal teams and external customers.

• Address misships, shortages, overages, and damage claims promptly and efficiently for customers.

• Collaborate with the Third Party Logistics team to ensure smooth customer shipments.

• Generate reports and manage report processing tasks.

• Perform other duties as required to support operational efficiency.

Essential Skills

• 3+ years of customer service experience within the PHARMACEUTICAL industry
• 3+ years of SAP experience *MUST HAVE*
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational ability.

Work Environment

This role is based onsite in Morristown on a HYBRID model. It will be 3 days on site and 2 days remote.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to kvespia @astoncarter.com along with your availability for a 10-minute phone call.