Service Desk Technician

In need of multiple IT technicians to assist with third (3rd) shift helpdesk. This is on site in Mount Laurel, NJ.

Description:

Receive incident and information request calls from the customers for IT services, and then service that call by resolving incident with caller.

Keep customers informed of the progress of their queries.

Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.

Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.

Prioritize and escalate support based on the client/public impact.

Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.

Learning and supporting a variety of purpose-built software.

Continued familiarity with network devices and latest technologies.

Perform any other duties not specifically stated herein, but which your supervisor may assign.

Skills

Help desk support, Troubleshooting, Customer service, configuration, ticketing system, networking protocols, NOC, Support

Additional Skills & Qualifications

Help desk experience: 1-3 years (Preferred).

Strong written and verbal communication skills.

Experience in Cisco IOS, Linux, and Windows Server operating systems.

Experience with multitasking in a fast paced work environment.