Desktop Support

Description

This individual’s primary responsibility is the ownership of tier-two through tier-three level troubleshooting of the environment and the forward-looking strategy and architecture of the desktop environment of tomorrow.

Primary Duties & Responsibilities:

List the main tasks

• Provide on-site support for at least 200 End-users in a rapidly growing environment

• Provide level 2 & 3 face to face support for issues that include Network Connectivity, Office 365, Microsoft Teams, Lenovo Hardware, Zebra RF devices, A/V Setups, etc.

• Responsible for working and logging all support-related tickets into our IT instance of ServiceNow

• Assist with the management of all IT assets

• Work on project/task-based work annually

• Continually work on updating and providing new documentation as needed

• Uphold and enforce company IT policies, securities and best practices

• Flexible schedule (including nights, weekends and some holidays)

Skills

Hardware, Printers, Windows OS, MS Office, Intune, Zebra printers, RF scanner

Additional Skills & Qualifications

Candidates must have excellent communication and customer service skills. They are looking for someone who is hungry and wants to grow in their career.

Experience Level

Expert Level