Job Title: Senior Quality Systems Analyst

Job Description

The Senior Computing Technician is responsible for providing frontline technical support to internal end users, ensuring continuity of services within a regulated biorepository and laboratory environment. This role manages the intake, triage, and resolution of user support requests while executing documented processes for account provisioning, equipment lifecycle, and compliance-based activities.

Responsibilities

• Serve as the first point of contact for related issues and service requests.
• Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, VPN access, label printers, barcode scanners, and standard enterprise tools.
• Maintain accurate and timely updates in the JIRA ticketing system for all user interactions.
• Provide remote support using tools such as Datto RMM.
• Execute onboarding and offboarding procedures for employees, including account creation/deactivation, hardware provisioning, mobile phone setup, and access configurations.
• Ensure all access is granted or removed according to approved change control processes.
• Adhere to existing SOPs and work instructions; draft new procedures where documentation is lacking.
• Participate in annual user account audits.
• Support audit preparations, including CAP and client audits.
• Manage inventory, including tracking, labeling, and stock replenishment.
• Assist with terminal service access and basic configuration of LIMS access endpoints.
• Coordinate with system administrators when escalation is necessary.

Essential Skills

• GDP, GMP, troubleshooting, lab equipment, data entry, operation, Microsoft Office, Microsoft Excel, ticketing system, computer skills.
• Associate's degree in a related field or equivalent professional experience.
• 3–5 years of Lab Ops or helpdesk or desktop support experience.
• Proficiency with Windows 10/11, Active Directory, Microsoft 365, and common enterprise applications.
• Experience with Datto RMM, Intune, JIRA, and Adobe DC tools.
• Knowledge of user provisioning processes and asset lifecycle management.
• Strong problem-solving and communication skills.
• Ability to work independently and follow documented procedures.
• Customer-focused, with professionalism required in a regulated environment.

Additional Skills & Qualifications

• Life sciences or regulated industry experience preferred but not required.
• Onsite presence required; limited remote flexibility for illness or extenuating circumstances.
• Occasional off-hours support for critical needs.
• Must be able to lift and move equipment (up to 40 lbs).

Work Environment

This role operates from Monday to Friday, 8am to 4:30pm, with a standard schedule. The work is 100% onsite in Piscataway, with no travel required. Weekends are only required for special projects in very rare instances. The team consists of three people, providing a collaborative work environment.