Job Title: Senior Lab Computing Technician

Job Description

The Senior Computing Technician plays a crucial role in providing frontline technical support to internal end users, ensuring uninterrupted services within a regulated biorepository and laboratory environment. This position involves managing user support requests, executing documented processes for account provisioning, equipment lifecycle management, and compliance-based activities.

Responsibilities

• Serve as the initial point of contact for technical issues and service requests.
• Troubleshoot and resolve problems related to Windows workstations, Microsoft 365, VPN access, label printers, barcode scanners, and standard enterprise tools.
• Maintain accurate and timely updates in the JIRA ticketing system for all user interactions.
• Provide remote support using tools such as Datto RMM.
• Execute onboarding and offboarding procedures, including account creation/deactivation, hardware provisioning, mobile phone setup, and access configurations.
• Ensure all access is granted or removed according to approved change control processes.
• Adhere to existing SOPs and work instructions; draft new procedures where documentation is lacking.
• Participate in annual user account audits and support audit preparations.
• Manage inventory, including tracking, labeling, and stock replenishment.
• Assist with terminal service access and basic configuration of LIMS access endpoints.
• Coordinate with system administrators when escalation is necessary.

Essential Skills

• Associate's degree or equivalent professional experience.
• 3–5 years of experience in Lab Ops, helpdesk, or desktop support.
• Proficiency with Windows 10/11, Active Directory, Microsoft 365, and common enterprise applications.
• Experience with Datto RMM, Intune, JIRA, and Adobe DC tools.
• Knowledge of user provisioning processes and asset lifecycle management.
• Strong problem-solving and communication skills.

Additional Skills & Qualifications

• Life sciences or regulated industry experience preferred but not required.
• Ability to work independently and follow documented procedures.
• Customer-focused professionalism required in a regulated environment.
• Onsite presence required; limited remote flexibility for illness or extenuating circumstances.
• Occasional off-hours support for critical needs.
• Must be able to lift and move equipment up to 40 lbs.

Work Environment

The role requires working onsite in Piscataway, Monday through Friday from 8am to 4:30pm. The position is part of a team of three people. There is no travel involved, and weekend work is only required for special projects in rare instances. The work environment demands a professional appearance and adherence to regulated industry standards.