Assoc. Dir , IT Product Manager, Global Communications

Job Description

Our company is a global healthcare leader with a diversified portfolio of prescription medicines, vaccines, and animal health products. For over 130 years, we have advanced innovation and integrity to achieve new milestones in global healthcare. As we continue to evolve, our Corporate Communications function is central to shaping our reputation, engaging stakeholders, and delivering our mission worldwide.

The IT Product Manager for Global Communications is a strategic leader within the Enterprise Information Technology team, responsible for developing and executing technology solutions that empower our global communications function. This role partners closely with communications leaders, content creators, and IT teams to deliver applications and services that enhance communication effectiveness, support global messaging, and drive innovation in how we engage internal and external audiences.

Key Responsibilities

• Product Strategy & Roadmap: Lead and manage IT applications supporting global communications, serving as the main point of contact for these solutions. Own the product roadmap and demand pipeline, ensuring alignment with the company's communications strategy and business goals.
• Vision & Principles: Define and communicate the vision and strategy for communications technology products, maximizing value and driving measurable outcomes.
• Prioritization: Ruthlessly prioritize high-impact work that advances communications capabilities, continuously reassessing priorities as new insights and data emerge.
• Discovery & User Research: Lead ongoing discovery activities (user research, interviews, surveys, usability testing) in partnership with communications stakeholders and UX/Design teams to validate assumptions and inform product decisions.
• Stakeholder Engagement: Build strong relationships with global communications, IT, and business stakeholders, securing input and incorporating feedback into product development.
• Team Leadership: Build, manage, and coach a cross-functional squad, including indirect reports and external partners, fostering an inclusive and collaborative team culture.
• Delivery & Agile Practices: Empower the team to deliver development work effectively using Agile/Scrum methodologies. Groom best-in-class product features with detailed analysis of impact vs. value.
• Content & Workflow Enablement: Deliver high-value application solutions that improve communication workflows, content management, and stakeholder engagement for communications teams.
• Change Management: Partner with Divisional IT Communications & Change Leads to ensure best practices in branding, communication reviews, and change management.
• Feedback Management: Implement mechanisms to collect and act on stakeholder feedback, ensuring continuous improvement of communications products.
• Budget Management: Manage the budget for assigned squad(s), ensuring efficient use of resources.

Education Minimum Requirements

• Bachelor's degree in IT, Engineering, Computer Science, or a related field, or equivalent experience.

Required Experience and Skills

• 7+ years of relevant work experience, with at least 5+ years in Technical Product Management supporting IT applications or technology solutions.
• Strong experience building and supporting large-scale IT solutions using modern technologies.
• Demonstrated success working in agile environments (Scrum, Kanban) and with agile teams.
• Hands-on experience with product tools such as Jira, Confluence, analytics platforms, and collaboration tools; comfortable producing roadmap artifacts and prioritization documentation.
• Exceptional prioritization, collaboration, and communication skills.
• Strong business acumen; strategic, analytical, and innovative; proactive and self-directed.
• Effective at navigating whitespace/greenfield opportunities.
• Critical thinker who can effectively embrace new ideas and technologies.
• Excellent interpersonal and communication skills, with the ability to quickly establish credibility and trust with communications stakeholders.
• Self-motivated, curious, and collaborative; able to foster an inclusive team culture across a global organization.

Preferred Experience and Skills

• Experience motivating and leading teams with and without authority.
• Certified Scrum Product Manager or equivalent certification.
• Experience working on Agile teams and knowledge of the Scrum framework.
• Experience supporting communications, content management, or stakeholder engagement solutions in a global enterprise context.

Travel

• 10%

Required Skills:
Accountability, Animal Vaccination, Asset Management, Benefits Management, Building Leadership Teams, Business-IT Alignment, Collaboration Tools, Communication Management, Feedback Management, Leadership, Management Process, Management System Development, Product Development, Product Management, Product Roadmap, Requirements Management, Stakeholder Communications, Stakeholder Engagement, Stakeholder Relationship Management, Strategic Planning, System Designs, Team Leadership, User Research

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as remote".

The salary range for this role is
$139,600.00 - $219,700.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Not Applicable

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
n/a

Job Posting End Date:
12/17/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R376494