Loss Mitigation Specialist

• This individual will be responsible for receiving incoming hard-copy applications and documents from borrowers who are beginning the loss mitigation process.
• They will take these documents, scan them into the imaging system and then work them through the initial processing stages.
• This will involve team members having a strong grasp on understanding the documentation that is needed to begin the loss mitigation/loan modification process.
• Opens all mail, interoffice, Rightfax, e-mails and distribute, as required
• Retrieves Loss Mitigation queue voice mails and redistribute as needed. May require emailing other staff to inform them of the voice mail content
• Scans and inventories all applicable documents into appropriate imaging module and/or retrieve pertinent documents
• Confirms accurate set-up of loss mitigation workstation in LPS
• Reviews documentation received to determine if required documentation is complete
• Sends letters where loss mitigation file is not complete
• Assigns completed loss mitigation packages to underwriter
• Orders credit bureau report, title or bring down, appraisal and/or BPO, if applicable
• Inputs data into agency model i.e. FNMA HSSN, FHLMC Workout Prospector, VA VALERI, HUD Caviers, if applicable
• Produces daily, weekly, and/or monthly internal Loss Mitigation Department reports – to include telecommunication (ACD) and any other internal reporting or report distribution, as required
• Prepares investor/insurer/client reports, as required
• Pays all third party vendor invoices for the Loss Mitigation Department via New Invoice, manually paid from Corporate Workstation or any other method required
• Supports conversion and deconversion activity, as required
• Documents the LPS Loss Mitigation Workstation (notes, steps), generate appropriate letters/tasks and adding documents to the imaging system to substantiate the recommendation
• Mails Loss Mitigation notices to borrowers in a timely manner
• Accurately notates incoming mail and presents mail that needs scanning to the Loss Mitigation Scanner Specialist in a timely manner
• Maintains weekly/monthly reports as assigned by the Loss Mitigation Supervisor
• Assists the Loss Mitigation Openers daily in administration and various clerical duties
• Other duties and projects as assigned
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk.
• Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Required Skills & Qualifications:

• 2+ years of residential mortgage servicing preferably in Default Servicing, Loss Mitigation.
• Knowledge of LPS Loss Mitigation Workstation preferred but not required
• 45-50 wpm with reasonable accuracy
• Ability to use and/or learn industry related software specific to Cenlar and the department.
• Utilize standard business related software is required to include, but not limited to: MS Office, MS Word, MS Excel
• Mortgage servicer, loss mitigation, loan processing, loan modification
• Strong communication skills
• Attention to detail
• Organized and self-motivated
• Ability to meet strict deadlines
• Ability to work with minimal to moderate supervision