Member Services Representative

Overview:

We are seeking a dedicated and service-oriented Member

Services Advocate to support members during the Annual Enrollment Period.

This role serves as a primary point of contact for member inquiries related to

benefits, eligibility, referrals, claims, and other aspects of plan services.

The ideal candidate will demonstrate a commitment to delivering exceptional

customer service, maintaining professionalism, and ensuring member satisfaction

at all times.

Key Responsibilities:

• Member Support: Act as an advocate for members by addressing questions and concerns regarding healthcare benefits and services.
• Language Interpretation: Provide interpretation support for incoming calls. While call volume is expected to be low, candidates must be able to conduct full conversations in Cantonese.
• Administrative Support: Perform light administrative tasks during downtime, including database maintenance, ad hoc projects, and limited outbound calling.
• Training: Comprehensive training will be provided for all administrative duties and call handling expectations.

Required Skills:

• Strong interpersonal and communication skills
• Proven ability to deliver high-quality customer service
• Basic administrative and organizational skills

Preferred Experience:

• Minimum of 2 years in a customer service role
• Experience in healthcare, medical or dental offices, or hospitality is a plus
• Call center experience is welcome but not required