PHONE FREE CUSTOMER SERVICE!!

Are you looking to join a company that values their team culture within the logistics, transportation space? Apply here today!

The Data Entry Customer Service Representative plays a vital role in supporting the Customer Service Supervisor and the department by managing daily activities. These activities include creating and issuing invoices, initiating billing cycles, verifying charges, and generating quotes for freight while adhering to established company policies and procedures. The representative provides exceptional customer service support through email and telephone communications.

Responsibilities

• Create and issue invoices accurately and efficiently.
• Initiate billing cycles and verify appropriate charges.
• Generate quotes for freight using established company policies and procedures.
• Provide excellent customer service support via telephone and email.
• Manage and communicate with customers primarily through email, handling around 100-200 emails/updates per day.
• Give status updates and proof of delivery to customers.
• Manage internal orders with the warehouse and collaborate with billing teams.

Essential Skills

• Proficient in data entry and customer service.
• Ability to manage and communicate effectively with customers utilizing email 90% of the time and phone 10% with internal teams.
• Experience in customer support and call center operations.
• Knowledge of logistics, transportation, and freight processes.

Additional Skills & Qualifications

• High School diploma or GED equivalent.
• Efficiency in the use of MS Office, particularly email for customer communication.
• One-year of business billing experience or data entry heavy role.
• Experience in the transportation or logistics industry is a plus.

Work Environment

This position is based in an office environment within a team of approximately 14 individuals in the Customer Service Representative department. The dress code excludes workout wear. Work shifts may vary between the operating hours of 7am-6pm and will be discussed during the interview process. The company emphasizes strong values such as doing the right thing, caring for co-workers, customers, and the company, and pursuing progress. The office culture encourages positivity, friendliness, and hard work, with opportunities for growth and promotion from within. Annual employee reviews typically result in pay raises, based on performance and knowledge expansion.