Are you ready to join a team in the global logistics and transportation services industry?

The Associate Customer Service Coordinator is responsible for receiving booking requests and initiating transportation and logistics processes for company services. The role ensures timely, accurate, and complete order processing according to customer requirements and internal standards, while maintaining effective communication and collaboration with both internal and external customers.

Responsibilities

• Maintain department KPIs and customer satisfaction ratings as defined by the department.
• Answer incoming customer phone calls and take appropriate action for each call.
• Communicate and monitor incoming customer emails to ensure timely communication; escalate concerns for expedited resolution; ensure customer satisfaction at all times.
• Maintain accurate, timely, and thorough records in proprietary database.
• Perform routine data entry including entering new orders and shipment information into computerized tracking systems; trace shipments with steamship lines, trucking vendors, railroads, and other suppliers; update information in various systems.
• Perform typing, faxing, mail distribution, phone messaging, and other office-related duties as required.
• Scan and separate documents in Document Management System.
• Assist with coordinating dispatch activities for moves, including driver instructions, confirmation of delivery, and follow-up with customers.
• Update schedule, logs, and tasks daily.

Essential Skills

• Proficiency in data entry and customer service, especially phone communication.
• Basic skills in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal, written, and listening communication skills.
• Ability to work both independently and as part of a team.
• Strong attention to detail with high accuracy in data entry.

Additional Skills & Qualifications

• High school diploma or equivalent required, some college preferred.
• 1+ years of related customer service experience.
• Experience in the transportation or logistics industry preferred.
• Proficiency with Microsoft Office products at a basic level.
• Experience with ten key by touch and typing speed of 35 WPM.
• Ability to maintain confidentiality with tact and discretion.
• Excellent customer service skills with the ability to develop effective professional relationships.

Work Environment

This position is based in an office environment, providing opportunities to interact with numerous external and internal clients. The role significantly impacts the growth and success of the department through superior performance. There are two schedule needs. A shift from 11:00 am - 8:00 pm or 8:00 am/8:30 am - 5:00 pm.