VoIP Technician

Description

As a VoIP Technician, you will work with Cisco & Avaya and peripherals at client locations. You will provide consultation, design, installation, support, configuration/programming, MAC, update/upgrade, maintenance, troubleshooting and repair of voice and Fax network and system components, peripherals, and software. The VoIP Technician also provides peripheral support of ancillary telephony systems, including but not limited to Call Accounting, Call Recording, ACD, E911, Faxing, VoIP conversion, discovery, implementation and testing.

• Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary

• Gain an expert level understanding of VoIP concepts and a moderate Understating of Network components and architecture

• Install and test phone equipment

• Ability to work in NOC to identify and troubleshoot voice and Fax related issues

• Provide excellent customer service/teamwork/skill to ensure the highest levels of customer satisfaction.

• Serve as initial escalation point for technical support issues

• Troubleshoot and report VoIP performance issues.

• Responsible for resolving customer requests/issues in a timely manner.

Additional Skills & Qualifications

• Some level of Technical Training, recent Technical Degree and exposure to networking concepts

• Some experience with Cisco Call Manager, Avaya and NEC centric hardware and peripherals preferred or the ability to learn troubleshooting of hardware and peripherals with on-the-job training

• Valid Driver’s License and ability to operate a vehicle

• Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)

• Flu Shot and Childhood immunizations to work in a healthcare setting

• Familiarity with programming and operation of call accounting systems preferred

• Experience working with sizeable customers >10,000 lines preferred

• Experience with all telco interfaces: analog, digital, SIP, PRI preferred

• Experience with voice recording systems preferred

• Experience in the Data and Voice industry, especially in Cisco Call Manager, Avaya and NEC support and implementations preferred

• Cisco CCNA Collaboration Certification preferred

• Ability to read and understand blueprints preferred

• Ability to identify and terminate phone lines preferred