Human Resources Generalist

Job Summary:

The HR Generalist provides a range of services in support of the HR Operations function. This role delivers exceptional customer service and subject matter expertise across various HR processes. As the first point of contact for Tier 1 HR-related inquiries, the HR Generalist responds to questions and cases related to common HR procedures. This role also supports cross-functional projects and collaborates with all areas of HR to address employee concerns, foster a positive work environment, and serve as a trusted resource for HR business partners and people leaders.

Key Responsibilities:

• Respond accurately, timely, and consistently to incoming inquiries and change requests within required standards and service level agreements (SLAs).
• Ensure accurate and concise documentation in the ServiceNow case management system to support audit trails and metrics reporting.
• Provide tactical on-site support to HR business partners and local business leaders.
• Collaborate with HR departments to support Total Health and retirement programs, people review processes, benefits/career fairs, and special projects.
• Identify opportunities to streamline workflows, enhance efficiency, and improve the employee and leader experience.
• Clearly explain HR and company policies, procedures, and processes to employees and leaders.
• Coach employees and leaders on system usage, including SAP, ServiceNow, and Workday.
• Escalate or transition requests to third-party vendors or subject matter experts, ensuring a smooth handoff and excellent service.
• Maintain confidentiality and data integrity, ensuring compliance with all applicable labor laws and regulations.
• Travel to jurisdictional sites approximately 15%-20% of the time.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field required.
• Minimum of three years in a human resources or people advisory role is required.
• Strong knowledge of employment laws and regulations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Solid understanding of legal compliance and HR best practices.
• Experience in a multi-state and/or global organization.

Preferred Qualifications:

• Professional certification (e.g., PHR, SHRM-CP).
• Experience with HR systems (e.g., SAP, ServiceNow, Workday).
• Knowledge of retirement benefits