Senior Field Representative, Field Services Support
Ricoh Americas Corp.
Posted Sunday, July 13, 2025
Posting ID: 300007197977470
Bronx, NY
Share:
Position Title:
Senior Field Representative - Field Services Support Reports To: Corporate HR Specialist
Position Summary
Services and repairs a variety of office equipment at customer locations, typically within a specific geographic area. May serve as a specialist on certain products and/or in a Team Lead or Coordinator capacity. Industry certification required (1).
Job Duties and Responsibilities Technical Services
Specializes in repair of a core set of highly complex office products
Performs full range of procedures: diagnostics, installations, removals, and retrofits
Troubleshoots and repairs components on B&W, color, and multifunctional devices
Demonstrates required digital competencies and completes training on new equipment
Works independently; meets productivity expectations
Technical Expertise & Leadership
Provides 2nd-level technical support to technicians
Conducts on-the-job training (OJT) and technical seminars
Serves as a role model with professional appearance and behavior
Champions team improvement and best practices
Territory & Inventory Management
Manages territory, inventory, and customer relationships
Assumes Field Technology Service Manager duties when needed
Maintains accurate parts inventory and adheres to back-up procedures
Completes administrative tasks in a timely and accurate manner
Supports sales through lead generation opportunities
Customer Service
Handles the most challenging service scenarios professionally
Acts as liaison for unresolved technical issues
Ensures high levels of customer satisfaction
Maintains car stock" inventory
Performs other duties as assigned
Qualifications Education & Experience
Technical school graduate with 3+ years of related experience
Minimum of 2 years as a Technology Service Consultant I
Sustained 2-year track record of meeting or exceeding performance expectations
At least 1 industry certification
Valid driver's license and insurance as per Ricoh policy
Knowledge, Skills, and Abilities
Strong understanding of electro-mechanical devices and electronics
Expert knowledge of assigned equipment
Effective, methodical problem solver
Excellent communication and customer service skills
Proficient in reading technical materials (manuals, parts books, etc.)
Working Conditions & Physical Requirements
Primarily office environments with standard lighting and noise
Extensive daily travel required (vehicle or walking territory) in all weather
Exposure to minor hazards (cuts, burns) and frequent use of chemical solvents
May require shift work, overtime, and on-call availability
Regular contact with internal teams and customers
Physical Demands:
Push/pull equipment up to 400 lbs; lift up to 50 lbs
Frequent standing, walking, bending, squatting, and kneeling
Work in tight/low spaces and upstairs locations
Requires use of hand tools and fine motor skills for intricate repairs
Senior Field Representative - Field Services Support Reports To: Corporate HR Specialist
Position Summary
Services and repairs a variety of office equipment at customer locations, typically within a specific geographic area. May serve as a specialist on certain products and/or in a Team Lead or Coordinator capacity. Industry certification required (1).
Job Duties and Responsibilities Technical Services
Specializes in repair of a core set of highly complex office products
Performs full range of procedures: diagnostics, installations, removals, and retrofits
Troubleshoots and repairs components on B&W, color, and multifunctional devices
Demonstrates required digital competencies and completes training on new equipment
Works independently; meets productivity expectations
Technical Expertise & Leadership
Provides 2nd-level technical support to technicians
Conducts on-the-job training (OJT) and technical seminars
Serves as a role model with professional appearance and behavior
Champions team improvement and best practices
Territory & Inventory Management
Manages territory, inventory, and customer relationships
Assumes Field Technology Service Manager duties when needed
Maintains accurate parts inventory and adheres to back-up procedures
Completes administrative tasks in a timely and accurate manner
Supports sales through lead generation opportunities
Customer Service
Handles the most challenging service scenarios professionally
Acts as liaison for unresolved technical issues
Ensures high levels of customer satisfaction
Maintains car stock" inventory
Performs other duties as assigned
Qualifications Education & Experience
Technical school graduate with 3+ years of related experience
Minimum of 2 years as a Technology Service Consultant I
Sustained 2-year track record of meeting or exceeding performance expectations
At least 1 industry certification
Valid driver's license and insurance as per Ricoh policy
Knowledge, Skills, and Abilities
Strong understanding of electro-mechanical devices and electronics
Expert knowledge of assigned equipment
Effective, methodical problem solver
Excellent communication and customer service skills
Proficient in reading technical materials (manuals, parts books, etc.)
Working Conditions & Physical Requirements
Primarily office environments with standard lighting and noise
Extensive daily travel required (vehicle or walking territory) in all weather
Exposure to minor hazards (cuts, burns) and frequent use of chemical solvents
May require shift work, overtime, and on-call availability
Regular contact with internal teams and customers
Physical Demands:
Push/pull equipment up to 400 lbs; lift up to 50 lbs
Frequent standing, walking, bending, squatting, and kneeling
Work in tight/low spaces and upstairs locations
Requires use of hand tools and fine motor skills for intricate repairs
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-SiteCommunication
Customer Service
Inventory Management
Sales
Leadership
Valid Driver's License
Administrative Functions
Problem Solving
Technical Support
Sales Territory Management
Technical Services
Team Leadership
Hand Tools
Office Equipment
Electromechanics
Inventory Control Systems
Lead Generation
Fine Motor Skills
Technical Issues
Shift Work
