Call Center Representative $17/HR - IMMEDIATE HIRE

IMMEDIATE CALL CENTER JOB OPPORTUNITY

OPPORTUNITY TO WORK WITH ONE OF THE LARGEST BANKING ORGANIZATIONS IN THE AREA

EXCELLENT OPPORTUNITY TO GET INTO THE FIELD IN A GREAT OFFICE ENVIRONMENT, FULL TRAINING WILL BE PROVIDED

MULTIPLE SHIFTS AVAILABLE

BUFFALO, NY (ONSITE ONLY)

$17/HR

Qualifications:

• 2 years of call center experience or banking experience
• Microsoft Office proficient
• Excellent communication skills

Responsibilities:

• Identify and resolve customer problems in an efficient manner
• Gather and analyze information skillfully and develop alternative solutions
• Manage difficult or emotional customer situations
• Respond promptly to customer needs
• Respond to requests and meet commitments
• Speak clearly and persuasively in positive or negative situations
• Educate clients on the benefits of Northwest products/services
• Approach others in a tactful manner and reacting well under pressure
• Demonstrate accuracy and thoroughness
• Look for ways to improve and promote quality
• Demonstrate excellent listening and interpretative skills
• Demonstrate the ability to establish collaborative customer relationships in a fast paced environment
• Aim to resolve customer inquiries utilizing a First Call Resolution approach
• Appropriate use of established call policies and procedures and scripts