Job Title: Data Entry Representative

Job Description

In this role, you will primarily work with specific customer accounts, maintaining relationships and taking customer service calls via phone, email, or fax. You will answer questions regarding shipments or billing and build strong relationships, becoming familiar with customers on a first-name basis.

Responsibilities

• Maintain and manage specific customer accounts.
• Take customer service calls and handle inquiries through phone, email, or fax.
• Answer questions related to shipments and billing.
• Enter extensive data using computer software.
• Take orders and accurately input them into the system.
• Develop strong relationships with customers.

Essential Skills

• Customer service expertise.
• Proficiency in Excel and Microsoft Office.
• Experience with data entry and order entry.
• Clerical skills.

Additional Skills & Qualifications

• High school diploma.

Work Environment

The role requires a 37.5-hour work week, Monday through Friday, from 8:30 AM to 4:30 PM. The work environment is business casual with a small company feel, featuring an open office layout where everyone has a desk in one large office space. There is room to grow within the company in terms of salary and responsibilities.