Desktop Support Specialist

Description

Provide direct end user support in the New York City area, while working as part of a global infrastructure support team providing remote support for all our locations worldwide. Joins a global team of 9 people with one other Sr. sitting in NYC.

· Provide first class support for a creative and executive team

· Provision new equipment and onboard new users and provide welcome training

· Perform account provisioning and permissions assignments

· Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and

other peripheral equipment as required.

· Perform basic break fix tasks

· Support security teams on incident response and use of patching and anti-malware tools

· Troubleshoot connectivity issues both wired/wireless

· Provide global support for any SMP location as required

· Laisse with L2 & L3 teams to assist with troubleshooting and configuration of local

infrastructure as required

· Navigate a wiring closet to patch workstations/devices into the network as appropriate

· Work in our Service Desk ticketing system

· Document troubleshooting steps & procedures so others can leverage knowledge

· Maintain inventory of local assets

· Project based work as needed

Skills

Desktop, Support, Imaging

Top Skills Details

Desktop,Support,Imaging

Additional Skills & Qualifications

4+ years of related experience.

· Strong understanding of Windows and Mac environments.

· Have strong interpersonal skills and be able to manage expectations of a demanding user

community.

· Proficient in MS Word, Excel, Outlook, and PowerPoint and Office 365 Administration

· 8 - hour business workday but variations in work volume frequently require extended working

hours for evening and late-night events

· Be familiar with basic security & privacy principles (MFA, Access Control, Asset Management, phishing, data protection, encryption) · Broadly familiar with basic networking concept (tcp/ip, subnets, dhcp, dns) · Experience with ITSM (Jira or ServiceNow, for example) · Familiar with MDM (Mobile Device Management) (Intune, JAMF, or Addigy, for example) · Experience working with Intune & Autopilot is a plus

Experience Level

Intermediate Level

This is a Contract position based out of New York, NY.

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in New York,NY.

This position is anticipated to close on Jan 23, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.