Site Coordinator

Site Coordinator
Position Profile

Accountable for the daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.
Job Duties and Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility, including operation of office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment.
• May be responsible for Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, and delivering and processing mail.
• Handles daily formal contact with the customer.
• Responsible for effective implementation and management of RICOH Service Excellence programs.
• Understands how to efficiently operate the required equipment/software to meet service-level agreements.
• Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies.
• May maintain daily routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as required.
• May include interaction with contracted vendors, facility management, and building occupants.
• May be responsible for office-supply inventory management and reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintains positive internal working relationships with all department employees through professional communication.
• Collects and provides data to assigned leadership and customers, which may include completing monthly reports with leadership support.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)
Typically requires:

• High school diploma or GED.
• 1+ years of experience in a related field (B2B and/or technical).
• 1+ year of customer-facing experience required.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Tactical thought processing.
• Ability to present to small groups.
• Moderate problem-solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Typically an office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Work assignments may be diversified; requires interpreting, comprehending, and applying complex material, data, and instructions; preparing and conveying varied information.
• Some physical effort required. Work may be sedentary but includes walking, standing, bending, reaching, lifting, or carrying objects up to 50 lbs. (e.g., papers, books, files, small parts).
• Moderate dexterity, including regular use of basic tools and equipment (calculator, keyboard, hand tools, eye/hand coordination).

The above statements describe the general nature and level of work being performed and are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.