IT Field Technician

Overview

The IT Field Technician is responsible for delivering on‑site technical support across client locations, including troubleshooting, break/fix repairs, hardware replacement, and workstation refresh activities. This role is highly client‑facing and requires strong communication skills, professionalism, and the ability to work independently in fast‑paced service environments.

Key Responsibilities

• Perform troubleshooting and break/fix support for kiosks, desktops, laptops, printers, and other hardware devices.

• Diagnose and repair technical issues related to system performance, connectivity, peripherals, and general hardware failures.

• Execute PC refresh activities, including device imaging, setup, configuration, and end‑user migration.

• Install, replace, and configure components such as hard drives, memory, monitors, and other workstation hardware.

• Provide onsite support within service centers and customer locations, ensuring timely and effective resolutions.

• Maintain accurate documentation of work performed, parts used, and customer interactions.

• Communicate effectively with clients, demonstrating professionalism, patience, and strong customer‑service skills.

• Adhere to company standards for appearance, conduct, and service delivery while representing the organization onsite.

• Escalate complex issues as needed to higher‑level support teams.

Required Qualifications

• Hands-on experience troubleshooting and repairing kiosks, laptops, desktops, and related hardware.

• Experience performing PC refresh or hardware upgrade projects.

• Strong customer-service skills with the ability to interact professionally with end users, managers, and service center staff.

• Ability to work independently, manage time effectively, and travel between assigned locations as needed.

• Strong attention to detail and commitment to delivering quality work.

Preferred Qualifications

• Basic understanding of Windows operating systems and imaging tools.

• Familiarity with ticketing systems and standard IT service processes.

• A+ or similar IT certifications (preferred but not required).

This is a Contract position based out of Plainview, NY.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plainview,NY.

This position is anticipated to close on Mar 28, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.