Sr. Customer Technology Specialist (MacOS)

TEKsystems' client in the Rochester, NY area is currently hiring a Sr. Technology Specialist, focusing in the MacOS skillset. Ideal candidates will have 4+ years in an enterprise environment setting up, configuring, and monitoring MAC devices.

Description

Delivers advanced support and guidance for hardware, software, and technology systems across the organization. Serves as a key resource for troubleshooting, system analysis, and operational assistance, while also acting as a liaison between the department and IT teams. Maintains up-to-date knowledge of desktop, network, and enterprise technologies, including specialized applications and configurations tailored to business needs.

Provides direct, hands-on technical assistance with a strong focus on customer service. Oversees and leads technology initiatives such as system upgrades, office moves, and the rollout of new solutions. Assigns tasks and monitors progress to ensure successful execution. Investigates and resolves complex or unfamiliar technical issues, and contributes to the development of innovative solutions. Offers leadership and oversight for technical support staff and activities.

Key Responsibilities:

Oversees technology support for faculty and staff, including device setup, configuration, and ongoing management. Serves as a subject matter expert across a wide range of IT services, such as server administration, system builds, application deployment, and vulnerability management. Takes ownership of assigned applications and legacy systems, including Software as a Service (SaaS) platforms.

Manages technology-related projects involving hardware and software upgrades, office moves, and new solution rollouts. Coordinates with users and stakeholders to establish priorities, communicate timelines, and ensure smooth implementation. Leads deployment efforts and collaborates with IT teams to align execution.

Partners with IT to deliver solutions that align with documented business requirements. Acts as the central coordinator for technology initiatives and ensures timely follow-up and resolution.

Serves as the designated owner for specific applications, handling issue resolution, updates, documentation, and coordination with users, vendors, and IT teams.

Assigns and monitors tasks, ensuring proper documentation of approved designs and implementations. Applies technical expertise to resolve issues and proactively researches solutions for emerging challenges.

Evaluates business processes and user needs to design and deliver training programs. Identifies opportunities to improve efficiency and user autonomy through technology. Develops instructional materials and facilitates training sessions, both individually and in group settings. Communicates changes to the broader organization to support adoption.

Acts as a point of escalation for complex or urgent technical issues, providing expert-level support to users.

Assesses new technologies for usability, training requirements, security implications, and financial impact. Tests and documents new systems and communicates changes to affected users and teams.

Stays current with evolving technologies and industry trends, maintaining a strong technical skillset and anticipating future business needs.

Performs additional duties as assigned.

Skills

linux, Mac, mac os x, command line, Windows, Support, Troubleshooting, Technical support, Customer service, Active directory, Desktop, Api

Additional Skills & Qualifications

Knowledge & Experience

• High School diploma or equivalent and 7 years of relevant experience required

• Associate's degree preferred

• Or equivalent combination of education and experience

• Advanced level of PC and Windows expertise and understanding required

• Proficiency in MACs and other IOS devices, handheld devices and other peripheral devices required

• Advanced understanding of LAN/WAN technologies, including design, hardware and protocols required

• Exceptional customer service and communication skills. Ability to diffuse difficult situations and maintain calm and professional required

Experience Level

Expert Level

If you feel you are qualified fore this opportunity, please submit your resume, and a recruiter will reach out!