Customer Service Representative

TEKsystems' client is actively hiring for multiple Customer Service Representatives on a contract to hire basis. This will be a 100% remote position.

Qualifications

• High School diploma or equivalent when possesses customer service employment experience.
• Minimum 1 – 3 years customer service experience and/or relevant office experience required.
• Availability to work Monday- Friday from 8:30am- 5:00pm.
• Strong problem-solving skills with effective oral and written communication skills
• Have strong interpersonal skills and exhibit good judgment
• Demonstrated excellent customer service skills including superior accountability and follow through
• Demonstrated PC skills using Microsoft applications
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Responsibilities

• Acts as a liaison between our internal and external customers.
• Responds promptly, accurately, and effectively to all calls in a polite and professional manner.
• Responds to all calls timely and have a clear understanding of call avoidance, such as but not limited to short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold button.
• Performs data input in a highly accurate and timely manner on all customer contacts.
• Simultaneously accesses multiple databases while addressing customer’s needs.
• Clearly explains all policies and procedures on both incoming and out-going calls.
• Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform task efficiently.
• Delivers information in a clear and confident manner

If you feel you are qualified for this position please upload your resume and a recruiter will reach out!