Customer Care Representative

We are hiring a Customer Care Representative on behalf of a leading environmental services company committed to sustainability and customer excellence. This role is ideal for individuals who are passionate about helping others, solving problems, and contributing to a greener future.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, or chat. (average 60 calls a day)
• Provide timely and accurate information regarding services, billing, and scheduling.
• Resolve customer issues with professionalism and empathy, escalating complex cases as needed.
• Maintain detailed records of customer interactions using CRM systems.
• Collaborate with internal teams to ensure service delivery meets customer expectations.
• Educate customers on available services and promote solutions that meet their needs.
• Support retention efforts by building strong, trust-based relationships with customers.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–3 years of customer service experience, preferably in a call center or service-oriented environment.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Microsoft Dynamics).
• Ability to multitask and remain calm under pressure.

Ideal Candidate Attributes:

• Friendly, empathetic, and customer-focused.
• Detail-oriented with strong organizational skills.
• Team player with a proactive attitude.
• Committed to continuous learning and improvement.