

Receptionist & Switchboard
Ricoh Americas Corp.
Posted Wednesday, July 2, 2025
Posting ID: 300007214901387
Rochester, NY
Receptionist & Switchboard Overview
Provides exceptional service to the business by greeting and assisting all visitors and by answering and transferring incoming calls from across the United States.
Key Responsibilities
Education & Experience:
Provides exceptional service to the business by greeting and assisting all visitors and by answering and transferring incoming calls from across the United States.
Key Responsibilities
- Greet and assist the public in a professional and friendly manner.
- Distribute name badges to visitors, temporary employees, and others.
- Schedule meeting rooms for internal and external use.
- Answer and transfer incoming calls from across the U.S.
- Participate enthusiastically in company and community service events.
- Perform light administrative duties and PC support as needed.
- Serve as a model for the company's Vision, Values, and Mission.
- Build and maintain professional relationships with customers and internal teams.
- Maintain and update:
- Company phone and speed dial lists
- Brag Board
- Company calendar
- Update the automated messaging center daily.
- Assist other departments with tasks such as:
- Creating envelope labels
- Compiling manuals
- Ordering, maintaining, and distributing promotional items for the Promotional Store
- Perform other duties as assigned.
Education & Experience:
- High school diploma or equivalent required.
- Minimum of 1 year of prior switchboard or receptionist experience.
- Excellent organizational and communication skills.
- Proficiency in Microsoft Office Suite, especially Word and Excel.
- Strong customer service orientation.
- Ability to work flexibly and collaboratively in a team environment.
- Clear and professional verbal communication skills.
- Standard office environment with adequate lighting, ventilation, and typical noise levels.
- Work assignments are varied and may require interpreting and applying complex information.
- Primarily sedentary work, with occasional walking, standing, bending, reaching, and lifting (up to 50 lbs.).
- Moderate dexterity required for regular use of office tools (e.g., keyboard, calculator, hand tools).
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.