Receptionist & Switchboard

Receptionist & Switchboard Overview
Provides exceptional service to the business by greeting and assisting all visitors and by answering and transferring incoming calls from across the United States.
Key Responsibilities

• Greet and assist the public in a professional and friendly manner.
• Distribute name badges to visitors, temporary employees, and others.
• Schedule meeting rooms for internal and external use.
• Answer and transfer incoming calls from across the U.S.
• Participate enthusiastically in company and community service events.
• Perform light administrative duties and PC support as needed.
• Serve as a model for the company's Vision, Values, and Mission.
• Build and maintain professional relationships with customers and internal teams.
• Maintain and update:
  • Company phone and speed dial lists
  • Brag Board
  • Company calendar
• Update the automated messaging center daily.
• Assist other departments with tasks such as:
  • Creating envelope labels
  • Compiling manuals
  • Ordering, maintaining, and distributing promotional items for the Promotional Store
• Perform other duties as assigned.

Qualifications
Education & Experience:

• High school diploma or equivalent required.
• Minimum of 1 year of prior switchboard or receptionist experience.

Knowledge, Skills, and Abilities

• Excellent organizational and communication skills.
• Proficiency in Microsoft Office Suite, especially Word and Excel.
• Strong customer service orientation.
• Ability to work flexibly and collaboratively in a team environment.
• Clear and professional verbal communication skills.

Working Conditions and Physical Demands

• Standard office environment with adequate lighting, ventilation, and typical noise levels.
• Work assignments are varied and may require interpreting and applying complex information.
• Primarily sedentary work, with occasional walking, standing, bending, reaching, and lifting (up to 50 lbs.).
• Moderate dexterity required for regular use of office tools (e.g., keyboard, calculator, hand tools).

Note: This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, or skills required.