Remote Inside Sales Representative

Job Title: Inside Sales Representative

Job Description

We are seeking an Inside Sales Representative to handle inbound calls, assist customers with inquiries, schedule appointments, and provide service updates. You will be responsible for making outbound follow-up calls to confirm appointments and gather additional information. You will also provide scripted product knowledge across multiple home improvement categories, accurately enter customer data into CRM systems, and identify opportunities to connect customers with sales representatives. You will escalate complex inquiries to higher-level agents or supervisors as necessary, maintaining professionalism, empathy, and enthusiasm in a fast-paced call environment.

Responsibilities

• Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates.
• Make outbound follow-up calls to confirm appointments and gather additional information.
• Provide scripted product knowledge across multiple home improvement categories.
• Accurately and efficiently enter customer data into CRM systems.
• Identify opportunities to connect customers with sales representatives.
• Escalate complex inquiries to higher-level agents or supervisors as appropriate.
• Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment.
• Deliver exceptional customer experiences on every interaction.
• Consistently meet or exceed call handling, scheduling, and accuracy targets.
• Demonstrate reliability through consistent attendance and punctuality.
• Maintain high standards of data entry accuracy and compliance with standard operating procedures.

Essential Skills

• Sales
• Customer service
• Outbound calls
• Data entry
• Inbound call handling
• Inside sales support
• Customer service oriented
• Sales driven
• Goal-oriented
• Handling objections in high volume calls
• Schedule planning

Additional Skills & Qualifications

• Driven and sales-driven mindset
• Ability to deliver exceptional customer experiences

Work Environment

This position is 100% onsite in Bedford Heights or Twinsburg.

Shift options of 8am-5pm or 1pm-9pm Monday through Friday with rotational weekend shifts.

Enjoy a pay bump after going direct and the opportunity to work for a growing company.

This is a Contract to Hire position based out of Bedford, OH.

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bedford,OH.

This position is anticipated to close on Mar 3, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.