Mail and Courier Support

Site Coordinator
Position Profile
Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services.
Job Duties and Responsibilities

• Oversee daily operations of a mail room, copy center, or scanning facility
• Operate office equipment such as PCs, copiers, multifunction devices, imaging and mail equipment
• May manage: courier services, reception services, switchboard operations, shipping & receiving, mail delivery and processing
• Maintain formal daily contact with customers
• Implement and manage RICOH Service Excellence Programs
• Operate equipment/software efficiently to meet service level agreements
• Achieve cost-efficiency by effectively utilizing company materials and supplies
• Perform routine tasks such as work order creation, contractor monitoring, inspections, and reporting facility issues
• Interact with contracted vendors, facility management, and occupants
• Manage office supply inventory and reordering
• Coordinate conference rooms and A/V equipment resources
• Foster positive internal relationships through professional communication
• Collect and provide data to leadership and customers, including monthly reporting
• Ensure financial responsibilities are met
• Perform other duties as assigned

Qualifications (Education, Experience, and Certifications)
Typically Requires:

• High school diploma or GED
• 1+ years of experience in a related field (B2B and/or technical)
• 1+ year of customer-facing experience
• Demonstrated knowledge and understanding of technology

Knowledge, Skills, and Abilities

• Tactical thought processing
• Ability to present to small groups
• Moderate problem-solving skills
• Basic customer service skills
• Basic technical aptitude
• Basic written and verbal communication skills

Working Conditions, Mental and Physical Demands

• Office environment with adequate lighting, ventilation, and normal temperature/noise levels
• Diverse work assignments requiring interpretation and application of complex materials and instructions
• Some physical effort required: walking, standing, bending, reaching, lifting/carrying up to 50 lbs (e.g., papers, books, files)
• Moderate dexterity: regular use of basic tools and equipment (calculator, keyboard, hand tools, eye/hand coordination)

Note: The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.