Systems Engineer

Skills

Active directory, Vmware, Azure, veeam, cisco networking, Microsoft 365, System administrator, storage virtualization, security

Top Skills Details

Active directory, Vmware, Azure, veeam, cisco networking, Microsoft 365

Description

• Serves as technical professional by overseeing a variety of moderately complex analytical and technical assignments; providing subject matter expertise and advice for assigned technology and infrastructure systems; planning, managing, and implementing infrastructure projects and upgrades; and assists in the design and documentation of infrastructure processes, procedures, and standards.

• Ensures availability of infrastructure services by implementing, monitoring, and supporting servers, storage, telephony and other services and infrastructure software platforms including but not limited to server / client operating systems, reporting platforms, messaging and database services, network configuration, web proxies and other software-based systems.

• Facilitates management of future problems by preparing clear and concise documentation; maintaining appropriate records of time spent, actions taken, and item status; assisting in designing and documenting infrastructure processes, procedures, and standards; maintaining and preparing system and software documentation; providing training or arranging for vendor training for system users.

• Ensures infrastructure and data is kept secure by keeping track of assets.

• Develops operational, installation, configuration, and upgrade documentation for communication systems, hardware, network, security, storage, software, and other computer related systems.

• Provides on site or remote access diagnoses and resolution to hardware and software problems by responding to service desk requests and planned work requests.

• Manages moderate to complex service requests through resolution or escalation to another team member by performing work in a manner that minimizes disruption to existing business use; works with external suppliers for the ongoing support and maintenance of relevant hardware and software; participates in an on-call rotation with other infrastructure staff; and keeps users at all levels of the organization informed of progress through problem resolution.

• Works with airlines and other third parties and provides infrastructure support and troubleshooting as needed.

• Escalation point for members of the Information Technology department for issues relating to network infrastructure.

• Ensures effectiveness of infrastructure by performing preventive maintenance work; monitoring a variety of hardware, software, and network systems in the existing information technology infrastructure; diagnosing problems; working with external vendors and departments; and supporting and backing-up a variety of technologies, business units, and systems.

• Backups

• Active directory and related services

• Virtualization

• Storage

• Network

• Cloud service providers (CSP)

• Configuration management

• Microsoft 365

• Surveillance/CCTV system

• Overhead paging

• System patches/updates

• User provisioning/deprovisioning

• Microsoft Active Directory

• Data protection and backups

• Networking

• Scripting and automation

• Server and client operating system administration

• Configuration management

• Storage

• Virtualization

• Public cloud service providers

• Microsoft 365