Client First Center Advocate

💼 Job Opening: Customer Service Representative – Banking Support

Are you passionate about helping others and solving problems with a smile? Join our customer experience team and become the friendly voice that guides clients through their banking needs.

🧭 Role Overview

As a Customer Service Representative, you’ll engage with customers via phone, email, and digital channels to assist with a variety of banking inquiries. From troubleshooting login issues to explaining account features, you’ll be the first point of contact—and the key to a positive customer experience.

🎯 Key Responsibilities

• Respond to customer inquiries related to banking products and services, including checking and savings accounts, online banking access, and general account support.
• Handle incoming communications via phone, email, chat, and social media using call routing and digital support tools.
• Perform account transactions and maintenance activities with accuracy and attention to detail.
• Strive for first contact resolution by efficiently resolving issues during the initial interaction.
• Identify potential sales opportunities and refer customers to appropriate sales associates.
• Stay up to date on bank products, services, policies, and procedures.
• Escalate complex issues to team members or department leadership when necessary.

🛠️ Skills & Qualifications

Top Skills

• Customer service & support
• Call center experience
• Strong communication skills
• Multitasking & attention to detail
• Problem-solving mindset

Additional Qualifications

• Ability to follow written and verbal instructions
• Comfortable navigating digital platforms and support tools
• Professional, empathetic, and customer-focused demeanor
• Willingness to learn and adapt in a fast-paced environment

🌟 What Makes You a Great Fit

• You enjoy helping people and making their day easier.
• You’re tech-savvy and quick to learn new systems.
• You’re calm under pressure and thrive in a team-oriented setting.
• You take pride in resolving issues efficiently and accurately.

Ready to start your career in banking support and make a real impact? Apply today and become part of a team that values service, integrity, and growth.