Client First Center Advocate

Now Hiring: Customer Service Representative – Banking Support

Are you a seasoned customer service professional with a passion for helping others navigate their financial journey? Join a dynamic team that’s redefining excellence in banking support—where every interaction is an opportunity to build trust, solve problems, and make a meaningful impact.

What You’ll Do

As a Customer Service Representative, you’ll be the first point of contact for clients seeking assistance with their banking needs. Your role will involve:

• 📞 Engaging with customers via phone, email, and digital channels (chat, social media).
• 🏦 Assisting with inquiries related to checking and savings accounts, online banking access, and foundational banking services.
• 🔍 Performing account transactions and maintenance with precision and care.
• 🎯 Striving for first-contact resolution by using your expertise and available resources.
• 📚 Staying up-to-date on bank products, policies, and procedures.
• 💡 Identifying sales opportunities and referring clients to the appropriate teams.
• 🧠 Escalating complex issues when necessary, while maintaining ownership of the customer experience.

What You Bring

We’re looking for professionals who are not only skilled but also customer-obsessed. Ideal candidates will have:

• Proven experience in customer service, preferably in a call center or financial services environment.
• Strong multitasking abilities and attention to detail.
• Excellent communication skills—both verbal and written.
• A customer-first mindset with a drive to resolve issues efficiently and empathetically.
• Familiarity with banking products and terminology is a plus.

🌟 Why Join Us?

At First Financial Bank, we don’t just answer questions—we build relationships. You’ll be part of a team that values integrity, innovation, and impact. We offer:

• A supportive and collaborative work culture.
• Opportunities for growth and advancement.
• Training and resources to keep you sharp and confident.
• A chance to make a real difference in people’s financial lives.

If you’re ready to bring your expertise to a role that blends service, strategy, and heart—apply now and help us deliver banking excellence, one conversation at a time!