Help Desk Analyst

We’re seeking a dedicated Help Desk Analyst to join our team based out of Columbus, Ohio. This individual will play a critical role in user access management, technical support, and IT asset handling.

Key Responsibilities

• Manage access rights to applications and network services, including folders, printers, databases, cloud environments, and user drives
• Perform password resets across multiple systems and platforms
• Handle account cleanup and user provisioning, including creation, disabling, deletion, and remediation
• Support secondary accounts and privileged access management
• Provide direct customer support via phone, messaging, and in-person interactions
• Deploy endpoints and configure new hardware for delivery
• Prepare equipment for e-recycling through movement, processing, and documentation
• Troubleshoot and resolve service desk issues with professionalism and efficiency

Core Skills & Knowledge

• Strong experience in help desk and desktop support
• Familiarity with identity and access management systems
• Operational knowledge of email platforms and endpoint deployment
• Understanding of IT service management processes
• Excellent communication and customer service mindset
• Ability to contribute immediately to ongoing initiatives