Help Desk Technician

We’re looking for a reliable and detail-oriented PC Support Technician for a full-time, onsite role in downtown Columbus, OH. The candidate will be supporting a busy technical support environment.

Role Overview

This position focuses on Tier 1 Helpdesk support, with occasional Tier 2 Deskside responsibilities. You’ll assist both remote and onsite staff, resolving technical issues via phone, email, and in person. The role requires strong communication skills, a customer-first mindset, and the ability to manage a steady flow of support requests.

Key Responsibilities:

• Respond to support calls and emails, resolving technical issues efficiently
• Troubleshoot Windows operating systems and common hardware peripherals
• Perform basic installations, repairs, and maintenance on devices and software
• Image and reimage equipment for deployment
• Provide clear documentation and ticket updates
• Deliver professional, courteous support to all users

What We’re Looking For

The ideal candidate will have:

• At least 2 years of experience in a technical support or call center environment
• Strong diagnostic and problem-solving abilities
• Excellent written and verbal communication skills
• Attention to detail and a proactive approach
• Ability to work independently and collaborate with team members
• Experience providing support both over the phone and in person