Desktop Support Technician

Description

Seeking an experienced Desktop Support Technician to join an on‑site desktop support team. This role provides Tier 2–3 technical support for end users, delivering high‑quality customer service while resolving hardware, software, and network issues across Windows and Mac environments. The ideal candidate is hands‑on, customer‑focused, and comfortable working independently in a fast‑paced, campus‑style environment.

This is a short‑term contract assignment with the potential for extension or full‑time consideration based on business needs.

Key Responsibilities

• Provide Tier 2–3 desktop and help desk support for end users, both on‑site and remotely

• Troubleshoot and resolve hardware, software, and network issues across Windows and Mac OS platforms

• Deliver and set up new and replacement workstations, peripherals, and accessories

• Support desktop imaging, deployment, and inventory management activities

• Utilize ticketing systems to document, track, and resolve incidents and requests

• Provide professional, customer‑focused technical support to faculty, staff, and students

• Perform classroom and office technology support, including audio‑visual and projection systems

• Install, upgrade, and maintain desktop and classroom technologies

• Perform preventive maintenance and respond to emergency support needs

• Communicate, track, and report system outages and recurring issues

• Act as an escalation point for complex desktop issues and support projects

• May participate in after‑hours or weekend support on a rotating or as‑needed basis

Skills

desktop support, deployment, troubleshooting, hardware, Active Directory, customer service, Mac OS, JAMF, imaging, Office 365, Windows support

Top Skills Details

desktop support, deployment, troubleshooting, hardware, Active Directory, customer service, Mac OS, JAMF

Additional Skills & Qualifications

Required Qualifications

• 2+ years of hands‑on experience in a desktop support or help desk environment (Tier 2–3 preferred)

• Strong Windows OS troubleshooting skills

• Experience supporting Mac OS environments; JAMF experience strongly preferred

• Familiarity with ticketing systems (ServiceNow preferred)

• Strong customer‑facing and communication skills

• Experience with desktop imaging, deployment, and hardware repair

• Ability to work on‑site full‑time during standard business hours

Preferred Attributes

• Strong customer service mindset with a professional, approachable demeanor

• Ability to work independently with limited direction

• Comfortable supporting a diverse user base in a campus or enterprise environment

• Organized, detail‑oriented, and able to manage multiple priorities

• Willingness to support both routine desktop issues and complex technical problems

Position Details

• Job Title: Desktop and Education Support Specialist

• Work Type: 100% On‑Site

• Schedule: Monday–Friday, 8:00 AM – 5:00 PM

• Contract Length: 4 months (extension possible)

• Start Timing: Immediate need

• Interview Process: Virtual or in‑person

This is a Contract position based out of Columbus, OH.

The pay range for this position is $20.00 - $27.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbus,OH.

This position is anticipated to close on Feb 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.