Desktop Support Technician

Position Overview

The Desktop Support Technician provides technical support for end users across a variety of computing environments. This role supports both Windows and Mac systems, resolves hardware, software, and network issues, and ensures reliable operation of technology. The position requires strong customer service skills, the ability to work independently, and the flexibility to support a wide range of technical needs.

Key Responsibilities

• Provide on‑site and remote technical support for desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve hardware, software, and basic network issues across multiple operating systems.
• Deploy, configure, and deliver new or upgraded workstations and related equipment.
• Maintain accurate inventory documentation for devices and peripherals.
• Support audio‑visual systems, projection equipment, and instructional hardware.
• Install new technology and assist with upgrades as needed.
• Communicate, track, and report technology outages or service disruptions.
• Lead or assist with complex technical projects and help desk initiatives.
• Serve as an escalation point for technical issues when required.
• Work independently or as part of a team with minimal supervision.
• May be required to work flexible hours, including evenings or weekends, based on operational needs.

Required Experience

• At least two years of experience supporting desktop systems in a networked environment.
• Experience with both Windows and Mac operating systems.
• Familiarity with audio‑visual equipment used in meeting rooms or event spaces.
• Strong customer service skills with the ability to communicate effectively with users at all levels.
• Ability to organize, document, and manage information systematically.
• Ability to work both independently and collaboratively.

Core Skills

• Desktop support
• Hardware troubleshooting
• Software troubleshooting
• Operating system support (Windows, Mac)
• Customer service
• Device deployment and setup
• AV technology support
• Basic account and system administration

Additional Notes

• This is a fully on‑site role, Monday through Friday.
• The position may require occasional after‑hours support depending on operational needs.

Job Type & Location

This is a Contract position based out of Columbus, OH.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Columbus,OH.

This position is anticipated to close on Dec 18, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.