Desktop Support Technician

Job Description: IT Support Technician

Role Overview

We’re seeking an in-person IT Support Technician to assist with a technology refresh initiative. This role involves direct interaction with end users in a walk-up IT support setting. You’ll be responsible for resolving hardware and software issues, deploying PCs, and maintaining accurate asset records.

Key Responsibilities

• Provide hands-on support for computer hardware, software, operating systems, and network configurations
• Troubleshoot and resolve technical issues independently or collaboratively
• Install, remove, and configure devices and applications
• Deliver exceptional customer service in a face-to-face support environment
• Prioritize tasks effectively and escalate when necessary
• Maintain accurate asset documentation in an internal management system
• Communicate professionally with users and team members via email, phone, and in-person

Qualifications

• Bachelor’s degree in a related field or equivalent experience (preferred)
• 2+ years of experience in IT support or a related field (preferred)
• Relevant technical certifications are a plus

What You’ll Bring

• Solid understanding of IT concepts and technical troubleshooting
• Ability to work on moderately complex projects with minimal supervision
• Strong judgment and problem-solving skills within defined parameters
• Professional communication and time management skills
• Familiarity with Excel functions such as VLOOKUP and pivot tables
• Experience with ticketing systems, device imaging, and user account support

Core Skills

• Troubleshooting
• Customer service
• Hardware and software support
• Technical deployment
• Imaging and configuration
• Ticketing and documentation
• User account and access management