IT Service Desk

Description

Answering incoming phone calls for technical support

Microsoft Office suite

Network configuration

Web Browser add-ins and issues

Printing issues

Mobile devices

Answering emails and voicemails for support

Using remote tools (Bomgar) to connect to a client machine and troubleshoot

Thorough documentation of all work done within the ticketing system (ServiceNow)

Excellent communication skills (written and verbally)

Provide exceptional customer service

Virus and malware removal

Other duties as assigned

Installing software via SCCM

2 years’ experience on a Service Desk or Desk Top Services

Configuring mobile devices (iOS, Android, etc.)

Excellent Troubleshooting Ability

Windows 10 Working Knowledge

Office 365 suite experience

Some Technical Writing ability for knowledge base article creation

Familiarity with Active Directory – change password, unlock accounts, group membership

Familiarity with SCCM – Installing packages, verification

Overtime to assist the team in coverage due to vacation and illness will be required as needed but not a regular expectation.

Skills

Help desk, Help desk support, Service desk, Windows 10, Active directory, Customer service, Phone support, Windows, Support, Troubleshooting

Top Skills Details

Help Desk, Help Desk Support, Service Desk, Windows 10, Active Directory, Customer Service, Phone Support, Windows

Additional Skills & Qualifications

none

Experience Level

Intermediate Level

This is a Contract to Hire position based out of Tulsa, OK.

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Tulsa,OK.

This position is anticipated to close on Mar 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.