IT Support Technician (Mac & Windows)

A Large E-Commerce Company in Portland, OR is hiring a Desktop Support Technician (Mac & Windows) to join the team for a great long term opportunity!

Job Duties:

• Troubleshooting with both MAC and Windows environments/applications (50/50 split)
• 80% Tier II onsite Desktop Support and 20% Tier I Virtual Chat support.
• Support of global workforce both onsite and remote workers
• Ensuring data integrity in the Asset Management system
• Perform asset management tasks, inventory, audits and disposals at their site
• Proactively refresh End of Life (EOL) systems
• Provision computer assets in the new hire on boarding process both onsite and remote
• Monitor and remediate client health (SCCM, Anti-virus and related)
• Support video and teleconference technology, printers and various brands of hardware (Windows and Mac)

Qualifications:

• 2-3 years of desktop support experience, preferably in a medium to large end user environment
• Need to have both MacOS and Windows support, in addition to Active Directory experience
• Experience with, ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
• Proficient with Windows and Mac hardware and operating systems – Unix\Linux a plus
• Knowledge of universal client image creation, management and testing
• Knowledge of client and server operating systems, and machine architectures in a Windows environment
• Knowledge of client and system architecture for Mac is preferred

**If Interested:

Please apply to the job application and email Derek at Dmautz @teksystems.com