Mail Inserter Specialist
Ricoh Americas Corp.
Posted Tuesday, January 13, 2026
Posting ID: 300007777901286
Portland, OR
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Job Title: Field Representative II, MS Onsite Technical Support
Summary: In this dynamic role, you'll be the heart of our high-end equipment support team, engaging in a variety of tasks including press operation, copier management, bindery, and more. Your mission is to transform customer experiences by consistently delivering excellence, ensuring projects are completed accurately and on time with a warm and engaging touch.
Roles and Responsibilities:
- Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations.
- Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task.
- Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively.
- Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards.
- Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction.
- Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies.
- Go above and beyond, performing any additional duties as assigned with a positive approach and dedication to excellence.
Qualifications Must Have:
- High school diploma or equivalent.
- Minimum of 3 years of related experience.
- Excellent customer service skills with a warm and engaging demeanor.
- Strong organizational skills and the ability to prioritize effectively.
- Proficiency in using, calibrating, and troubleshooting office and complex technical equipment.
Qualifications Nice to Have:
- Certification in relevant technical areas.
- Experience in a diverse range of office equipment and systems.
At the heart of our team, you'll find passion, dedication, and a commitment to transformational service. If you're ready to make a difference in every project, join us in delivering excellence at every touchpoint.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
On-SiteCustomer Service
Operations
Management
Professionalism
Prioritization
Troubleshooting (Problem Solving)
Organizational Skills
Technical Support
Equipment Operation
Office Equipment
Technical Training
Continuous Development
