IT Help Desk Support (100% Remote)

Help Desk Support – 100% Remote (PST Hours)

Join the Help Desk Support team as a Help Desk Support Specialist (Remote), providing high-touch technical support to internal employees. You’ll troubleshoot software and connectivity issues, assist with system access, and collaborate across teams to resolve technical challenges in a fast-paced, remote environment.

Key Responsibilities

• Troubleshoot software and remote connectivity issues
• Assist users with system access and application support
• Log and manage tickets in ServiceNow
• Escalate and communicate trends and outages
• Lead small process improvement projects
• Deliver exceptional customer service and clear communication

Qualifications

• 1-3+ years of previous helpdesk support preferably supporting Windows 10 & 11
• Experience supporting end-user technologies (e.g., Salesforce, VOIP, MFA, Slack, ServiceNow)
• Prior help desk or tech support experience (e.g., Genius Bar, Geek Squad)
• Interviews conducted via laptop only (no phones), using Chrome and a Google account
• 100% Remote – must work PST hours

Pay: $26.50/hr (please note the pay below is inaccurate - it is $26.50/hr) | Contract: 6 months (possible extension)

***If you are interested - please apply to the job posting!