Helpdesk Support Specialist

Job Title: Helpdesk Support Specialist

Location: Hybrid – Portland, OR (occasional onsite travel required)

Pay Rate: $17–$20/hr

Contract Duration: 4 months (Mid-June to Mid-October, with potential for extension)

Job Description:

Join a small, collaborative IT support team serving a beloved Pacific Northwest hospitality group known for revitalizing historic spaces into vibrant pubs, hotels, and entertainment venues. This hybrid contract role is ideal for someone with 2–3 years of IT support experience who is open to a rotating schedule and occasional onsite visits across Oregon and Washington.

Day-to-Day Responsibilities:

• Participate in a 4-person helpdesk rotation
• Answer support calls and respond to emails
• Provide onsite support as needed (1–2 times per week on average; mileage and parking reimbursed). Some weeks may have no onsite visits. Trips typically take 1–2 hours.
• Support 1100–1300 users, ranging from kitchen staff to administrative personnel
• Maintain and troubleshoot approximately 400 devices (95% Windows PCs, 5% Macs)
• Handle 15–25+ support calls per day (no strict SLAs; focus is on resolving issues thoroughly)
• Support and troubleshoot 40–50 different applications

Required Skills & Experience:

• Windows 10/11 support
• POS system experience
• Hardware and software troubleshooting
• Active Directory and Exchange
• Experience with ticketing systems (preferably ManageEngine ServiceDesk Plus)
• Strong customer service and communication skills

Work Schedule:

• Rotating shifts:
  • 2 weeks: Monday–Friday, 9:00 AM – 5:00 PM
  • 2 weeks: Monday–Friday, 2:00 PM – 10:00 PM
• Includes 2 weekends per month (with Monday/Tuesday off instead of Saturday/Sunday)
• Must be flexible and open to day, swing, and weekend shifts

Why Join the Team?

This is more than just a helpdesk role—it's a chance to support a company that’s deeply woven into the cultural fabric of the Pacific Northwest. The organization is known for:

• Transforming historic buildings into lively pubs, hotels, and music venues
• Brewing their own beer, wine, and spirits served across dozens of unique locations
• Creating immersive, art-filled environments that celebrate local history and creativity
• Fostering a fun, inclusive, and community-focused atmosphere

You’ll be part of a tight-knit IT team that supports a wide range of users—from chefs and bartenders to hotel staff and corporate admins—helping keep operations running smoothly in some of the region’s most iconic and quirky spaces.

Additional Information:

• Hybrid role with initial onsite training and shadowing (starting around July 31, but may begin earlier)
• Reliable transportation required for occasional onsite visits
• No drug test required
• Must be willing to submit to pre-employment background screening
• Open to junior to mid-level candidates (2–3 years of experience preferred, but strong junior candidates will be considered)