Job Title: Customer Service Representative

Job Description

The role of a Customer Service Representative I involves interacting with customers to provide information in response to inquiries about products and services, as well as handling and resolving complaints. This position may involve inbound, outbound, or a combination of both types of customer interactions. The representative is responsible for identifying customer issues, offering possible solutions, or providing follow-up as needed.

Responsibilities

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.

Essential Skills

• Strong verbal and written communication skills.
• Excellent attention to detail and customer service skills.
• Proficient interpersonal skills.
• Ability to work independently and manage one's time effectively.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications such as MS Outlook or data entry software.

Additional Skills & Qualifications

• Familiarity with receptionist duties and medical terminology.
• Experience handling phone communications.
• High school diploma or GED preferred.
• 0-2 years of customer service-related experience required.

Work Environment

The work environment for this role involves using computer applications, including MS Outlook and data entry software. Customer interactions may occur through inbound or outbound communication channels. The role requires maintaining detailed records of customer interactions and transactions.