Customer Service Representative - Seasonal

One of the largest Sporting and Outwear companies based out of Pacific Northwest is looking to hire Customer Service Representative's to their team to support their busy season. These positions will be onsite in the Beaverton/Portland area and will be Seasonal Positions.

Description:

• Provide exceptional customer service and problem solving by responding to all inbound/outbound calls
• High-level negotiation and diplomacy in resolving differing expectations (customer vs. company policy)
• Assist customers with new and existing accounts, account billing, and payment information
• Resolve customer inquiries in an effective and efficient manner
• Makes discretionary decisions in granting financial and non-financial assistance to customers
• Always be striving to learn about product and service changes
• Be an active listener that can show empathy and patience in a non-scripted environment
• Responding to 10 emails p/hr regarding product questions, non-scripted calls tailored to the specific customer they are working with

Additional Skills & Qualifications:

• 1+ years of customer service experience