Customer Service Rep - Healthcare

A Nonprofit Health Insurance Company is interested in hiring fully remote Customer Service Professionals in Oregon, Washington, Idaho, and Utah! The team is looking for candidates with 1-2+ years of recent Customer Service Call Center exp, Healthcare preferred but not a requirement!

Description

• The Customer Service Professional I provides information, education and assistance to members, providers, other insurance companies, attorneys, agents/brokers or other customer representatives on recorded phone lines regarding benefits, claims and eligibility.
• They also provide excellent and caring services to all internal and external members and providers.
• The Customer Service Professional I is likely to be the primary contact between the corporation and members and providers.
• The manner in which a member or provider is treated during that contact is critical to retaining our customers and to the overall success of the corporation.
• 80-90% of the time is at the desk on the phones.

Skills & Qualifications

• We are seeking skilled professionals who can provide caring service to members while multitasking using web-based tools in a Windows environment.
• Candidates must have a high school diploma or equivalent
• 1 year customer service call center experience or 1 year customer service experience such as insurance, banking, hospital medical office or other experience with extensive customer service contact
• Previous Salesforce and/or Radar experience is preferred, but not required.