Customer Service Rep. - Health Plans

Currently seeking Customer Service Representatives to join the team at a major health plan company in Salem, OR!

PLEASE APPLY IF YOU ARE INTERESTED AND A RECRUITER WILL REACH OUT AND DISCUSS NEXT STEPS!

Pay: $19/hr

Schedule: Mon-Fri 8-5pm - During Open Enrollment shift can be between 8am-8pm and include weekends if you want OT

6-Month Contract to Hire - Long-Term Opportunity!

Hybrid Opportunity Once hired on as a FTE

Expected Start Date - Around 2nd week in August

Job Description:

• Provide excellent customer service to all Medicare Advantage members.
• Assist with coverage and claims related questions.
• Accurately interpret benefits and policy provisions for all products.
• Conduct research and follow-up for prompt resolution.
• Work efficiently in a high volume call center while maintaining a professional, polite manner
• Research, investigate and triage customer issues of concern and dissatisfaction as assigned
• Advocate for the customer: explain benefits in a detailed and courteous manner so they are understood

Skills & Qualifications:

• 1 + years of customer service experience.
• Proficient in Microsoft Office.

Entry Level