Customer Account Coordinator - Hybrid

A National Company that designs Manufactures, and markets electronic components used to power, protect, and connect electronic circuits is interested in hiring a Customer Account Coordinator to help support their team in Tualatin, Oregon! This position will be supporting customers with the pre and post sales support. This is a long term opportunity with a hybrid work schedule, Mon - Wed in office with Thu/Fri being remote!

Description

The Customer Account Coordinator is responsible for dealing with both pre- and post- sales support to customers and Regional Sales Managers in their region. This person is the first point of contact for both internal and external customers to resolve customer-related issues/queries, such as deliveries and expedites.

Essential Functions:

• Provides pre- and post-sales support to customers, channel partners, reps and field sales
• Prepares weekly analysis reports to customers
• Supports sales opportunities to Distribution, OEMs, HEV customers, Global Accounts, as well as prepares and maintains quotations
• Refers technical requests from customers, channel partners or reps to Sales or technical support
• Receives, reviews and processes customer sales orders, ensuring that they comply with SOX requirements
• Manages quality returns and follow up with repair centers
• Liaise with customers on post sales activities, including solving problems related to order management, delivery and payment issues
• Performs detailed data validation spanning several different reports for Regional Sales Managers and customers
• Handles additional projects as assigned

Skills & Qualifications

• High school or GED equivalent required; associate degree preferred
• Experience with a company who sells through manufacturing reps and distributors preferred
• Possess advanced knowledge of basic computer and office equipment, including the Microsoft Office Suite, and demonstrated experience utilizing and navigating an ERP system