Customer Service Representative

Customer Service Representative – Hanover, PA

Contract-to-Hire | Hybrid | TEKsystems

TEKsystems is partnering with a leading food manufacturing company in Hanover, PA to hire a Customer Service Representative. This is a contract-to-hire opportunity offering long-term career growth in a fast-paced, team-oriented environment. As a Customer Service Representative, you will be responsible for providing exceptional support to internal and external customers. You’ll play a key role in order management, issue resolution, and ensuring timely communication across departments.

• Process customer orders accurately and efficiently using SAP or similar ERP systems
• Respond to inquiries regarding product availability, order status, and delivery timelines
• Collaborate with sales, logistics, and production teams to ensure customer satisfaction
• Handle complaints and escalate issues as needed to ensure resolution
• Maintain detailed records of customer interactions and transactions
• Support continuous improvement initiatives within the customer service tea
• 2+ years of customer service experience, preferably in a manufacturing or distribution environment
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office Suite; SAP experience is a plus
• Ability to multitask and prioritize in a fast-paced setting
• High school diploma or equivalent required; associate or bachelor’s degree preferred

Work Environment:

• On-site in Hanover, PA
• Monday–Friday, standard business hours
• Collaborative and supportive team culture

At TEKsystems, we’re passionate about helping people achieve their career goals. We offer competitive benefits, career development resources, and access to a vast network of opportunities across industries.